Your Privacy Is Our Responsibility

Introduction

gkpk ("we", "our", "platform") is committed to creating a safe, reliable, and transparent online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") explains how gkpk collects, uses, stores, and discloses your personal information.

By using our platform you are agreeing to the terms of this Policy. If you do not agree with any part of this Policy, please stop using our platform and contact us.

This Policy may change from time to time. We will notify you appropriately of any significant changes.

1. Information We Collect

For the purpose of creating an account on gkpk and providing our services, we may collect the following types of information:

1.1 Information You Provide

• Your full name and identity details
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address and contact information
• Account login credentials (passwords are stored in encrypted form)
• Payment information — relevant details of your bKash, Nagad, Rocket, or Upay account
• Documents submitted for identity verification (such as a national identity card)

1.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Logs of your activity on the platform (login times, game play history, transaction records)
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

Where identity verification or fraud prevention requires it, we may receive information about you from trusted third-party providers. This information is used only for lawful purposes.

2. Purpose of Using Your Information

gkpk uses your information for the following lawful purposes:

2.1 Account Management

We need your personal information to create, verify, and manage your account. Age verification is an essential obligation for us — only those aged 21 or above may hold an account on gkpk.

2.2 Transaction Processing

We use the necessary information to complete deposit and withdrawal transactions via bKash, Nagad, Rocket, or Upay, and to maintain records of financial transactions.

2.3 Customer Support

Your account information is used to enable our 24/7 live chat and email support team to assist you effectively.

2.4 Security & Fraud Prevention

We review your information and activity logs to detect and prevent unauthorized access, money laundering, and fraudulent activity.

2.5 Responsible Gaming

By monitoring your gaming habits we can identify potentially problematic behavior and provide assistance where needed.

2.6 Communications & Notifications

We use your contact information to send important account notifications, policy changes, and promotional information (if you have given your consent).

3. Cookie Policy

gkpk uses cookies and similar technologies (such as local storage) in your browser. Cookies are small text files stored on your device that help improve your browsing experience.

3.1 Essential Cookies

These are essential for the basic functioning of the platform — such as maintaining your session and ensuring secure login. These cookies cannot be disabled.

3.2 Functional Cookies

These cookies are used to remember your preferences (such as language and layout) and to personalize your experience.

3.3 Analytical Cookies

We collect anonymous analytical data to improve the performance of the platform and understand user behavior. No information that personally identifies you is used in this process.

You can control cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

4. Disclosure of Information & Third Parties

gkpk never sells your personal information. Information may be disclosed in the following limited circumstances:

• Payment processors: The minimum necessary information is shared to complete transactions via bKash, Nagad, Rocket, and Upay.
• Identity verification services: With trusted providers engaged to verify accounts.
• Technology infrastructure: With third-party technology providers for secure server hosting and platform operations.
• Legal obligations: Where required to comply with a lawful order from a court or government authority.

Third-party providers are bound to use your information only for the specified purpose and they follow gkpk's privacy standards.

5. Data Security Measures

gkpk has adopted industry-standard technical and organizational measures to protect your information:

5.1 SSL Encryption

All data transfers on our platform are protected by SSL (Secure Sockets Layer) encryption. This means all information exchanged between you and our servers remains encrypted.

5.2 Password Protection

Your password is never stored in a directly readable form. We use strong hashing algorithms that convert passwords into an unreadable format.

5.3 Access Controls

Only authorized gkpk staff and the necessary systems can access your information. All access is logged and reviewed regularly.

5.4 Regular Security Reviews

We regularly review and improve our security measures. In the event of any security incident, we will notify you appropriately and promptly.

6. Data Retention Period

gkpk retains your personal information only for as long as necessary:

• All information is retained while your account remains active.
• Even after an account is closed, financial and identity-related information may be retained for the period required to meet legal and regulatory obligations.
• Analytical data may be retained for the long term after anonymization.
• No information is retained beyond what is required by applicable law.

7. Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected]:

7.1 Right of Access

You have the right to know what information we hold about you. Upon request we will provide you with a copy of your information.

7.2 Right to Rectification

You have the right to request correction of any inaccuracies in your information. Information can be updated directly in account settings or through the support team.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we are obligated to retain information that is necessary to meet legal and regulatory requirements.

7.4 Right to Object to Processing

You may opt out of marketing communications at any time. Opting out of responsible gaming communications is not possible.

7.5 Right to Lodge a Complaint

If you have any concerns about our data processing practices, first contact us at [email protected]. We will try to resolve the matter as quickly as possible.

8. Protection of Minors

gkpk strictly provides services only to those aged 21 or above. We do not knowingly collect any information from minors.

We verify age at the time of registration, and if any account is suspected of belonging to a minor, we immediately suspend that account and securely delete the associated information.

If you believe a minor is using our platform, please inform us immediately at [email protected].

9. Changes to This Policy

gkpk may update this Privacy Policy from time to time. In the event of any significant change:

• The "Last updated" date at the top of the Policy will be changed.
• A notification of the change will be sent to your registered email address.
• A clear notice will be displayed on the platform.

Continued use of the platform after a change will be considered as your acceptance of the updated Policy. If you do not agree, you may request that your account be closed.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support available
• Language: Support is provided in Bengali and English

We take your privacy seriously and are committed to giving full attention to all your requests. We are always here for you on any matter related to responsible gaming as well.